Privacy Policy

Last Updated: March 1, 2026

1. Introduction

Buckeye Nerds ("Company," "we," "our," or "us"), headquartered in Columbus, Ohio, is committed to protecting the privacy and security of personal and business information. This Privacy Policy describes how we collect, use, disclose, store, and protect information obtained through buckeyenerds.com (the “Website”) and through our managed IT, cybersecurity, VoIP, hosting, and consulting services (“Services”).

2. Categories of Information We Collect

  • Contact Information: Name, business name, email address, phone number, mailing address.
  • Technical Information: IP addresses, device identifiers, system logs, browser type, operating system, and usage data.
  • Service Data: Network configurations, system credentials, infrastructure diagrams, server logs, backup data, and security event data necessary to provide Services.
  • Billing Information: Payment details, invoices, transaction records.
  • Communications: Emails, support tickets, call recordings (where applicable).

3. Business Data vs. Personal Data

In providing Services, Buckeye Nerds may process data on behalf of clients. In such cases, we act as a service provider or data processor. The client remains the data controller and is responsible for determining lawful processing of its data. We process client data strictly in accordance with contractual obligations.

4. How We Use Information

  • To provide and maintain Services.
  • To monitor network security and detect threats.
  • To respond to service inquiries and support requests.
  • To process payments and manage billing.
  • To comply with legal and regulatory obligations.
  • To improve system performance and reliability.

5. Legal Basis for Processing

We process information based on contractual necessity, legitimate business interests, legal compliance obligations, and, where applicable, user consent.

6. Cookies & Tracking Technologies

Our Website may use cookies and similar technologies for analytics, session management, and security monitoring. Users may configure browser settings to disable cookies; however, some features may not function properly.

7. Data Security Measures

As a managed IT and cybersecurity provider, we implement commercially reasonable administrative, technical, and physical safeguards including firewalls, endpoint protection, encryption, multi-factor authentication, network segmentation, logging, and monitoring systems. Despite these measures, no system can guarantee absolute security.

8. Data Retention

We retain personal and service data only for as long as necessary to fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Backup archives may persist in accordance with contracted retention policies.

9. Third-Party Vendors & Subprocessors

We may utilize third-party service providers including cloud hosting providers, data centers, telecommunications carriers, payment processors, and software vendors. These providers may process information as necessary to support our Services. We require commercially reasonable security practices from such vendors but are not responsible for independent acts or omissions of third parties.

10. Data Breach Notification

In the event of a confirmed data breach affecting personal information under our control, we will notify affected clients in accordance with applicable Ohio law and contractual obligations.

11. User Rights

Subject to applicable law, individuals may have the right to request access to, correction of, or deletion of their personal information. Requests may be submitted via the contact information below.

12. Cross-Border Transfers

Data may be processed or stored in the United States or other jurisdictions where our service providers operate. By using our Services, you consent to such transfers where permitted by law.

13. Children's Privacy

Our Website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Ohio.

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Continued use of the Website or Services after changes are posted constitutes acceptance of those changes.

16. Contact Information

Buckeye Nerds
Columbus, Ohio
Email: [email protected]